Your therapist will arrive about 5-10 minutes early to set up and do a client consultation, this will include understanding injuries, allergies, pressure and what oil you would like them to use. Please make sure you are in your home, hotel or office at this time.
If in the unlikely case that your therapist is running late, you will be informed by a customer service representative. This will not affect the length of time your treatment runs for if lateness is the fault of the therapist. When your therapist does arrive please show them where you would like your treatment to take place and if you are having hot stone massage please show them the plug outlet for their heater and the sink for their flannels.